Rental Terms

On this page you will find the main items of the car rental agreement, the copy of which you will receive at the office. You can see all the conditions of the agreement in our car rental office, Minsk, 12 Leshchinsky St., when we will conclude it.

• 1 Necessary documents/requirements

  FOR THE CITIZENS OF THE REPUBLIC OF BELARUS:

  1. Be at least 19 years of age (for middle class cars and higher classes – at least 20 years);
  2. Driving experience must be not less than 1 year (for middle class cars and higher classes – not less than 2 years);
  3. Passport;
  4. Driver’s license.

  FOR FOREIGN CITIZENS:

  1. Be at least 20 years of age;
  2. Driving experience must be not less than 2 years;
  3. Any territory of car exploitation;
  4. National passport and international driver’s license with an alphabet different from Cyrillic or Latin (Arabic, Chinese, Japanese and so on) with notarized translation; Migration card; For EU countries – visa with an indication of the period of validity;
  5. If the lessee (the driver) has been in Belarus for more than 3 months, he must provide a driving license issued in Belarus (the legislative requirement of the Republic of Belarus).

  FOR JURIDICAL PERSONS:

  • general civil passport;
  • driver’s license of a person who will drive a car;
  • a copy of registration certificate as a juridical person;
  • the power of attorney to sign car rental agreements and handover/takeover certificates;
  • money order.
• 2 Payment methods
  • Cash payment;
  • Non-cash payment;
  • Bank transfer;
  • Credit cards: VISA, VISA ELECTRON, MASTERCARD, MAESTRO, AMERICAN EXPRESS;
  • Online payment (TEMPORARILY UNAVAILABLE);
  • Yandex.Money.

  Payment should be made in advance for all rental period. When returning the car prior to the agreement expiration period, we will re-calculate the tariff for the unused time. If you need to cancel reservation, money is refunded in case your reservation was cancelled not less than 48 hours in advance.

                          

• 3 Restrictions

   

  • The minimum age and driving experience of a person admitted to driving:
    

    Car category	Driver’s age	Driver’s experience
    economy class	aged 19 and over	not less than 1 year
    middle class	aged 20 and over	not less than 2 years
    business class, SUVs	aged 21 and over	not less than 3 years

   

  • “With mileage limits” tariff conditions: mileage for cars is 350 km per day. In case of exceeding the limit, the extra mileage is paid at the rate of 20 rubles for the next 350 km.
  • Minimum rental period in Minsk is 24 hours.
• 4 Exploitation territory
  • To travel abroad you can rent any car (any further information can be clarified by our manager).
• 5 Action in the event of an accident

  Upon the occurrence of a traffic accident (crash, car damage (whatever the reason), material damage or physical harm to any person while using a car, hijacking, car theft or car parts stealing, carjacking or any other action committed against rented WEST GROUP car):

  • The customer is obliged to immediately call the police (telephone number – 102);
  • To report the matter to the company representative;
  • The customer is obliged within 24 hours to provide to the WEST GROUP car rental office a certificate of specified sample about a road accident from the State Traffic Police or a certificate about unlawful actions of any third party.

  ATTENTION!!! If there is no certificate of specified sample about a road accident or about car damage caused by the actions of any third party, the client is fully liable for the damages caused to the car. The policy does not cover car-rental tariff “Auto-casco included”.

• 6 Rental deposit
  • A single rate is established for residents and non-residents;
  • The deposit can be blocked in a credit card with the client’s consent;
  • The deposit amount starts from 100 USD;
  • The deposit amount when travelling outside Belarus starts from 200 USD;
  • The deposit is refunded immediately if the car is returned undamaged.
• 7 Company addresses
  • Minsk, 12 Leshchinsky St.;
  • Railway station: Minsk, Station square, 3. Easy & Meet Service (please pay attention that we do not have office at the railway station or at the airport: we offer Easy & Meet Service. Our staff will meet you at the specified time. Please, leave your contact e-mail or phone number).
  • Minsk National Airport: Arrival gate 3-4, ground floor. Easy & Meet Service (please pay attention that we do not have office at the railway station or at the airport: we offer Easy & Meet Service. Our staff will meet you at the specified time. Please, leave your contact e-mail or phone number).
  • Robinson Club, Belarus, Minsk region. Easy & Meet Service (please pay attention that we do not have office at the railway station or at the airport: we offer Easy & Meet Service. Our staff will meet you at the specified time. Please, leave your contact e-mail or phone number).
• 8 Receiving and delivering cars 24/7 service
  • We will provide you free of charge receiving and delivering car service in 24 hour format to the indicated address, to obtain the service you need to warn our manager in advance;
  • Car delivery to the indicated address within Minsk Beltway (MKAD) will cost 20 rubles.
• 9 Non-appearance of a client
  • In case the ordered car was not received or was received not at specified time, the prepaid rent will be fully deducted.
• 10 Discount system
  • If you have a discount card of other car rental, we offer a discount equal to the one in this card;
  • We offer a cumulative discount system to our clients: the more you rent a car in our rental, the less you will pay at the subsequent rent. With long-term lease (31 days and over) an additional discount is provided.
• 11 General terms and conditions
  • In the event of a car breakdown, the client is provided with a car of an equal class, if there is no equal class car – the client is provided with a car of a higher class;
  • Additional drivers are issued free of charge if there are relevant documents;
  • If the lessee cannot return the rented car to our car rental in time and the time delay is more than half an hour (30 minutes), it is necessary to notify the lessor about it (the contact numbers are at the top of the site);
  • The rental agreement contains all the conditions not specified on the site, including handover/takeover certificate;
  • If the car return is delayed (or rent is extended) for more than 2 hours, extra payment is charged for 24 hours;
  • In case of speeding photo fixation and obtaining an order from the State Traffic Police of Ministry of Internal Affairs (which comes in a month), we send to the mentioned authority a package of documents to remove the responsibility for the administrative offence.
  • Car rental tariffs do not include:
    • fuel cost;
    • parking fees;
    • fines;
    • carwash.